Jack Samatov
Relentless Software Solutions LLC
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P. Obrigado por reservar um tempo para se sentar conosco para compartilhar sua história com nossos leitores. Você pode começar compartilhando um pouco sobre você e sua empresa?
Thanks for having me. My name is Jack Samatov. I am the CEO and founder of a software services company called Relentless Software Solutions, which specializes in rental software integrations. My career path has gone from software engineer to inventor and to entrepreneur. All of my work, inventions, and businesses focused on innovative software products. We combined our decades of experience in the inventory rental market to create a new rental eCommerce platform called EasyRentals that allows launching a rental eCommerce storefront and start renting unused inventory in a day.
P. Todo mundo tem uma história sobre como começou, qual foi a inspiração ou o catalisador para você começar seu negócio?
In 2005, my brother and I established the first US software development company outsourcing to Uzbekistan. In 18 years, it is now the largest, most successful, and only globally focused software development outsourcer in Uzbekistan. A conglomerate of 12 companies grew around this core business, and Relentless Software Solutions is a US-based service provider focused on the rental market and have spent many years building customizations and integrations for third-party software as well as our own rental platform, EasyRentals
P. Quais serviços você oferece? E por que você escolheu oferecer esses serviços específicos?
We offer a broad range of software development and management services but are focused on rental software integrations because there is no one else in terms of your audience. Our relevant service is EasyRentals for Stagers which is a mechanism for stagers to rent out idle furniture inventory and browse the inventory of other stagers or external vendors when they need to rent a specific piece of furniture for one specific project.
P. Você já teve um projeto ou cliente em que tudo estava dando errado ou o projeto era desafiador? Você pode compartilhar sobre aquela época e como você encontrou uma solução ou superou o desafio?
Have you ever heard of a software development project that did NOT have challenges? The challenge is not the technology, the technology works, and computers do exactly what we tell them to…The problem is always a function of communication. Sometimes it is the communication between humans and machines in terms of either the user interface or errors in coding, but more often, the problem is human-to-human communication of the product vision or the product vision changing over time. This is why we developed a rental business in a box that avoids all those communications pitfalls. The storefront is templated so the user can just upload their product data.
marcas que todo home stager deveria conhecer
P. Administrar um negócio nem sempre é fácil. O que você aprendeu sobre você e sua empresa, desde o lançamento de sua empresa?
I called the business Relentless because that is a quality I highly value in myself, others, and my business. I have come through lots of challenges and adversity in my life by simply being relentless in my efforts…and that approach resonates with me and works well for me…but what I have learned through running the business is that flexibility, agility, and adaptability are just as important as relentlessness and that people who think differently than I do can and must make critical contributions to our success.
P. Todos nós já tivemos um funcionário ou um cliente que fez o que estamos fazendo valer a pena. Você pode compartilhar conosco uma história sobre um funcionário, fornecedor ou cliente que realmente o impactou e tocou seu coração?
One of my longtime clients told my market research company that they would not switch teams even if we failed the project because they love us. I never thought that such a customer retention method existed until I heard that recording.
P. Se você pudesse voltar no tempo e dar a si mesmo alguns conselhos sobre como gerenciar ou expandir seus negócios, que conselho você daria a si mesmo?
I would have told myself not to doubt and follow my intuition.
P. Se um cliente em potencial estivesse lendo este artigo agora, o que você diria a ele sobre você, sua equipe ou sua empresa que o convenceria a escolher sua empresa?
We are relentless. We don’t give up until the job is done and done well. We have over 200 developers experienced in rental eCommerce and inventory management software, and we understand how to apply technology to enhance customer and employee experience by bringing efficiency and automation to any equipment rental business.
P. Qual é um fato sobre você ou sua empresa que a maioria das pessoas pode não saber?
I am a yellow belt in Kung Fu.
P. Para onde você vê sua empresa indo nos próximos 5 ou 10 anos?
Bringing machine learning, large language model AI, and all sorts of other new technologies into our solutions, but the objective won’t change. We apply technology to improve rental businesses for customers, operators, and the environment.
P. Foi ótimo sentar com você para aprender mais sobre você e sua empresa. Como as pessoas podem saber mais sobre você e sua empresa?
Our website is relentless.agency, and my email is jack@relentless.agency
P. Muito obrigado por compartilhar sua história com os artigos da IASHP!
Thank you for this opportunity.
